| 000 | 01250nam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | 000014278 | ||
| 005 | 20160221095427.0 | ||
| 008 | 110706m20111998xxuado grn 001 0 eng d | ||
| 942 | _c | ||
| 020 |
_a0135063973 _c(pasta blanda) |
||
| 020 |
_a9780135063972 _c(pasta blanda) |
||
| 040 |
_aCO-BrUAC _beng _cCO-BrUAC _dCO-BrUAC |
||
| 041 | 0 | _aeng | |
| 082 | 0 | 4 |
_a658.812 _bT584a _223 ed. |
| 100 | 1 | _aTimm, Paul R | |
| 245 | 1 | 0 |
_aCustomer service : _bcareer success through customer loyalty / _cPaul R. Timm. |
| 250 | _a5 ed. | ||
| 260 |
_aNew Jersey : _bPearson ; _bPrentice Hall, _c2011. |
||
| 300 |
_a226 p. : _bil., fots. byn., diagrs., etc. |
||
| 504 | _aIncluye referencias bibliográficas, índice, etc. | ||
| 505 | 0 |
_gCap. _g1. _tKnow why service matters -- _gPte. _g1. _tLife: little things -- _g2. _tLife: Insight -- _g3. _tLife: Feedback -- _g4. _tLife: Expectations -- _g5. _tLiving life -- _gAp. _tHow to lead or participate in an A-Plus Idea-Generating meeting -- _tIndex. |
|
| 544 | 1 | _aDisponible en la Colección General. | |
| 650 | 1 | 4 | _aServicio al Cliente |
| 650 | 1 | 4 | _aSatisfación del Consumidor |
| 650 | 1 | 4 | _aRelaciones Con Los Clientes |
| 650 | 1 | 0 | _aCustomer Services |
| 650 | 1 | 0 | _aConsumer Satisfaction |
| 650 | 1 | 0 | _aCustomer Relations |
| 999 |
_c14149 _d14149 |
||