Heskett, James L. <br/><br/>
The value profit chain:  treat employees like customers and customers like employees / 
James L. Heskett 
 - New York:  The Free Press,  2003. 
 - 377p.;  il., gráficos, diagramas, etc. 
<br/><br/>Incluye Apendices, Notas, etc. 
<br/><br/><br/>Disponible en la Colección General 
<br/><br/><label>ISBN: </label>0743225694 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Services<br/>Communication in Marketing<br/>Consumer Satisfaction<br/>Servicio al Cliente
<br/><br/><label>Dewey Class. No.: </label>658.812  / H584