The Six Sigma handbook : a complete guide for green belts, black belts, and managers at all levels /
Thomas Pyzdek, Paul A. Keller.
- 3 ed.
- New York : McGraw Hill Companies, c2010.
- xii, 548 p. : il., grafs., etc.
Includes bibliographical references, index, etc.
Pte. 1. Six Sigma implementation and management -- Cap. 1. Building the responsive Six Sigma organization -- 2. Recognizing opportunity -- 3. Data-driven management -- 4. Maximizing resources -- Pte. 2. Six Sigma tools and techniques -- Cap. 5. Project management using DMAIC and DMADV -- 6. The define phase -- 7. The measure phase -- 8. Process behavior charts -- 9. Measurement systems evaluation -- 10. Analyze phase -- 11. The improve/design phase -- 12. Control/verify phase.
Disponible en la Colección General : Biblioteca Central.