TY  - BOOK
AU  - Lamberton,Lowell H.
AU  - Minor,Leslie
TI  - Human relations: strategies for success 
SN  - 9780073377049
U1  - 158.7 22 ed.
PY  - 2010///
CY  - Boston
PB  - McGraw Hill Higher Education
KW  - Psicología Industrial
KW  - Psychology Industrial
KW  - Personnel Management
KW  - Interpersonal Relation
KW  - Group Relations Training
N1  - Includes bibliographical references, index, glossary, etc; Pte. 1. Human relations and you -- Cap. 1. Human relations: a background -- 2. Self-concept and self-esteem in human relations -- 3. Self-awareness and self-disclosure -- 4. Attitudes -- 5. Personal and organizational values -- 6. Motivation: increasing productivity -- Pte. 2. Human relations in groups -- Cap. 7. Communication and human relations -- 8. People, groups, and their leaders -- 9. Teams in quality organizations -- 10. Achieving emotional control -- Pte. 3. Building your human relations skills -- Cap. 11. Individual and organizational change -- 12. Creativity and human relations -- 13. Conflict management -- 14. Stress and stress management -- 15. Your external and internal customers -- Pte. 4. Thriving in a changing world -- Cap. 16. Human relations in a world of diversity -- 17. Business ethics and social responsability -- 18. Maintaining a productive workplace -- 19. Human relations and your future success
ER  -