Human relations : strategies for success /
Lowell Lamberton, Leslie Minor.
- 4 ed.
- Boston : McGraw Hill Higher Education, c2010.
- xii, 594 p. : il., grafs., fot col., etc.
Includes bibliographical references, index, glossary, etc.
Pte. 1. Human relations and you -- Cap. 1. Human relations: a background -- 2. Self-concept and self-esteem in human relations -- 3. Self-awareness and self-disclosure -- 4. Attitudes -- 5. Personal and organizational values -- 6. Motivation: increasing productivity -- Pte. 2. Human relations in groups -- Cap. 7. Communication and human relations -- 8. People, groups, and their leaders -- 9. Teams in quality organizations -- 10. Achieving emotional control -- Pte. 3. Building your human relations skills -- Cap. 11. Individual and organizational change -- 12. Creativity and human relations -- 13. Conflict management -- 14. Stress and stress management -- 15. Your external and internal customers -- Pte. 4. Thriving in a changing world -- Cap. 16. Human relations in a world of diversity -- 17. Business ethics and social responsability -- 18. Maintaining a productive workplace -- 19. Human relations and your future success.
Disponible en la Colección Genral : Biblioteca Central.