Operations management /
William J. Stevenson.
- 11 ed.
- New York : McGraw Hill/Irwin, c2012.
- xxxiii, 908 p. : il., grafs., fot. col., etc.
- The McGraw Hill/Irwin Series Operations and Decision Sciences .
Includes bibliographical references, indexes, etc.
Cap. 1. Introduction to operations management -- 2. Competitiveness, strategy, and productivity -- 3. Forecasting -- 4. Product and service design -- 5. Strategic capacity planning for products and services -- 6. Process selection and facility layout -- 7. Work design and measurement -- 8. Location planning and analisys -- 9. Management of quality -- 10. Quality control -- 11. Aggregate planning and master scheduling -- 12. MRP and ERP -- 13. Inventory management -- 14. JIT and lean operations -- 15. Supply chain management -- 16. Scheduling -- 17. Project management -- 18. Management of waiting lines -- 19. linear programming.