TY - BOOK AU - Palmer,Ian AU - Dunford,Richard AU - Akin,Gib TI - Managing organizational change: a multiple perspectives approach SN - 9780073404998 U1 - 658.406 22 ed. PY - 2009/// CY - New York PB - McGraw Hill, Irwin KW - Cambio Organizacional KW - Administración KW - Organizational Change N1 - Incluye referencias bibliográficas, índice, etc; Cap; 1; Introduction: Stories of change --; 2; Images of managing change --; 3; Why organizations change --; 4; What changes in organizations --; 5; Diagnosis to change --; 6; Resistance to change --; 7; Implementing change: Organization development, appreciative inquiry, positive organizational scholarship, and sense-making approaches --; 8; Implementing change: Change management, contingency, and processual approaches --; 9; Linking vision and change --; 10; Strategies for communicating change --; 11; Skills for communicating change --; 12; Sustaining change UR - http://mhhe.com/palmer2e ER -