Business market management : understanding, creating, and delivering value /
James C. Anderson, James A. Narus, Das Narayandas.
- 3 ed.
- New Jersey : Pearson ; Prentice Hall, 2009.
- 470 p. : il., grafs., tablas, diagrs., etc.
Incluye referencias bibliográficas, índice, etc.
Introduction and overview -- Understanding value -- Creating value -- Delivering value -- Index. Pte. 1. 2. 3. 4.