TY  - BOOK
AU  - Timm,Paul R
TI  - Customer service: career success through customer loyalty 
SN  - 0135063973
U1  - 658.812 23 ed.
PY  - 2011///
CY  - New Jersey
PB  - Pearson, Prentice Hall
KW  - Servicio al Cliente
KW  - Satisfación del Consumidor
KW  - Relaciones Con Los Clientes
KW  - Customer Services
KW  - Consumer Satisfaction
KW  - Customer Relations
N1  - Incluye referencias bibliográficas, índice, etc; Cap; 1; Know why service matters --; Pte; 1; Life: little things --; 2; Life: Insight --; 3; Life: Feedback --; 4; Life: Expectations --; 5; Living life --; Ap; How to lead or participate in an A-Plus Idea-Generating meeting --; Index
ER  -