Customer service : career success through customer loyalty /
Paul R. Timm.
- 5 ed.
- New Jersey : Pearson ; Prentice Hall, 2011.
- 226 p. : il., fots. byn., diagrs., etc.
Incluye referencias bibliográficas, índice, etc.
Know why service matters -- Life: little things -- Life: Insight -- Life: Feedback -- Life: Expectations -- Living life -- How to lead or participate in an A-Plus Idea-Generating meeting -- Index. Cap. 1. Pte. 1. 2. 3. 4. 5. Ap.