Process quality /
Center for the advancement of process technology.
- Boston : Prentice Hall, 2011.
- 274 p. : il., grafs., fot. byn., diagrs., tablas, etc.
Incluye bibliografía, glosario, índice, etc.
Cap. 1. Introduction to process quality -- 2. Variability concepts -- 3. Process capability -- 4. Variables control charts -- 5. Attributes control charts -- 6. Other basic quality tools -- 7. Designed experiments -- 8. Root cause analysis -- 9. Customer quality -- 10. Six sigma -- 11. Teams -- 12. Management systems -- 13. Quality reliability planning -- 14. Lean -- 15. Quality costs -- 16. Putting the puzzle together.