Summers, Donna C.S. <br/><br/>
Quality management :  creating and sustaining organizational effectiveness / 
Donna C. S. Summers. 
 - 2 ed. 
 - New Jersey :  Pearson,  2009. 
 - 574p.; :  il., gráficos, tablas, diagramas, flujogramas, etc. 
<br/><br/>Incluye bibliografía, índice, etc. 
<br/><br/>Cap. 1. Organizatinal effectiveness -- 2. Organizatinal philosophy -- 3. Quality systems -- 4. Creating a customer focus -- 5. Organizatinal leadership -- 6. Strategic planning -- 7. Human resource development and management -- 8. Managing the supply chain -- 9. Measures of organizational success -- 10. Benchmarking -- 11. Process management -- 12. Lean tools and techniques -- 13. Problem-Solving tools and techniques -- 14. Project management -- 15. Business results. 
<br/><br/><br/>Disponible en la Colección General 
<br/><br/><label>ISBN: </label>9780135005101 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Gestión de Calidad Total<br/>Control de Calidad<br/>Quality Control<br/>Efectividad Organizacional<br/>Total Quality Management<br/>Six Sigma (Quality Control Standard)<br/>Organizational Effectiveness
<br/><br/><label>Dewey Class. No.: </label>658.4013  / S955qu