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Heskett, James L.

The value profit chain: treat employees like customers and customers like employees / James L. Heskett - New York: The Free Press, 2003. - 377p.; il., gráficos, diagramas, etc.

Incluye Apendices, Notas, etc.


Disponible en la Colección General

ISBN: 0743225694

Subjects--Topical Terms:
Customer Services
Communication in Marketing
Consumer Satisfaction
Servicio al Cliente

Dewey Class. No.: 658.812 / H584